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23 Oct 2026

Augmented clienteling: how to train luxury advisors in AI?

Journal Du Luxe

Artificial intelligence is helping luxury sales advisers bring together customer information, identify preferences and prepare more personalised interactions. The article argues that successful AI-enabled clienteling depends on training advisers to question recommendations, protect customer trust and use technology as support rather than a substitute for human judgement.

© By Publicis Media.

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